Effective Date: September 04, 2024
Last Update: June 02, 2025
At PulseBit Solutions, we strive to deliver the highest quality services and maintain complete transparency in our processes. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds may be requested for services offered through pulsebitsolutions.in.
1. General Policy
By engaging our services, you acknowledge and agree to the terms of this Cancellation and Refund Policy. Our services are tailored, resource-intensive, and often involve upfront planning, strategy, and execution. Therefore, refunds and cancellations are subject to the specific terms outlined below.
2. Cancellation Policy
a. Service-Based Projects (e.g., Software Development, Branding, Marketing Campaigns)
- You may cancel a project within 3 business days of signing the agreement or making the initial payment, provided that work has not yet commenced.
- If cancellation is requested after work has started, a proportional cancellation fee will be charged based on the work completed and resources allocated up to that point.
b. Monthly or Retainer-Based Services
- Subscriptions (e.g., monthly digital marketing or IT staff augmentation) may be canceled with 7 days’ written notice prior to the next billing cycle.
- No partial refunds will be provided for unused time within a billing cycle once work has begun.
3. Refund Policy
a. Eligibility for Refund
Refunds may be issued in the following cases:
- Duplicate payments
- Cancellation within the allowed window (see Section 2)
- Inability to initiate or deliver a project due to unforeseen internal constraints
b. Non-Refundable Items
- Payments made for work already completed
- Setup fees, domain registrations, software licenses, and third-party subscriptions
- Customized services or deliverables that have already been initiated or delivered
4. Refund Process
- All eligible refunds will be processed within 7–14 business days from the approval of the refund request.
- Refunds will be credited via the original payment method unless otherwise agreed.
- Clients must provide written documentation of the refund request, including payment proof and project details.
5. Dispute Resolution
If you are unsatisfied with the quality of service, please contact our team at mail@pulsebitsolutions.in to resolve the issue amicably before seeking a cancellation or refund. We are committed to customer satisfaction and will work with you to address concerns.
6. Contact Us
For any questions related to this policy, or to initiate a cancellation or refund request, please contact us at:
PulseBit Solutions
Website: pulsebitsolutions.in
Email: mail@pulsebitsolutions.in
Phone: +91 8375999456, 7292082292
Address: 75/3, Ambedkar Nagar, Haiderpur, Delhi 110088
